Ecommerce is a technology that enhances the user experience by placing digital content over real-world objects. Its use in ecommerce is transforming the way customers interact with products, creating more immersive and realistic shopping experiences.

AR has proven to be highly effective for a number of applications, including virtual try-ons and virtual changing rooms for clothing, makeup and accessories, and the ability to see how furniture or household items might look in the home. Some brands also rely on AR to boost conversion rates and to reduce returns by helping consumers better understand the product before they buy.

Measuring the Impact of Augmented Reality on Sales and Customer Satisfaction

One of the biggest challenges in ecommerce is the difficulty of representing three-dimensional merchandise on a flat computer or mobile screen. Some products are especially difficult to sell online, such as apparel and furniture that will fit in a consumer’s living room or bedroom. AR solves this problem by enabling shoppers to visualize the actual size and appearance of products in their own space before purchasing.

For example, the IKEA Place app enables users to preview true-to-scale 3D models of furniture and decor in their homes before making a purchase. This helps consumers evaluate the aesthetics and function of each item, which can greatly reduce the number of products returned. By reducing return rates, companies can save on shipping costs and lower their carbon footprint. This is a major benefit for consumers who are increasingly concerned about environmental issues.